Korean Car Maker Hyundai is rolling out its Guidelines for Protection and Safety (GPS) to help its employees, dealership front liners, business partners, and customers navigate the next normal upon resumption of operations.

According to its local distributor Hyundai Asia Resources Inc. (HARI), the GPS aims to protect the well-being and health of its stakeholders and includes the customer journey and facilities, processes, manpower, and operations. The Hyundai GPS is a wide-ranging set of health and safety guidelines covering the entire value chain of HARI from importation, assembly, office operations, vehicle delivery to dealerships, showroom operations, sales operations, after-sales, customer relations, test drives, and unit release.

Good news is—Hyundai GPS guidelines are based on global standards, risk assessment, and protocols of the World Health Organization (WHO) and International Organization for Standardization (ISO).

Ma. Fe Perez-Agudo, HARI President and CEO, said, “It will not be easy. Even if the ECQ is lifted or modified, we do not expect to return to ‘business as usual. The great lock down has radically changed consumer behavior but we are ready for the next normal in auto. We are in the year of resilience and as a leading mobility provider, we are taking the needed steps to ensure the well-being of our customers and employees inside and outside our dealerships.”

To maximize social distancing, Hyundai customers can continue to use online channels to reach Hyundai C.A.R.E.S. (Customer Assistance and RESponse) via email and Facebook Messenger.

Agudo explained, “Since travel remains limited due to the inherent risk of contamination, we have on board our technical and non-technical crew to offer you immediate assistance right in the safety and comfort of home, via phone or video conferencing.”

“Now if you must visit our dealerships, you can conveniently book appointments online. We will be implementing globally-prescribed health and safety measures for people entering and leaving our dealerships, our Hyundai Logistics Center, and Hyundai Assembly Center in Laguna,” the chief executive said.

HARI has gone on board Project ARK (Antibody Rapid Test Kits), a private sector-led initiative that will make the FDA-approved rapid test kits available at the community level, thus complementing government efforts at “flattening the curve.” HARI is one of the first local auto firms that signed up for Project ARK and has initially committed to 3,000 test kits for its employees and LGU beneficiaries.

“With Hyundai GPS, we are set to navigate the next normal in ensuring the stable movement of people and goods, while protecting people and property,” shares Agudo.