The catastrophic outcome of pandemic virus Covid-19 allows the entire world to begin in trusting the resilience and power of the World Wide Web. These made all companies, which includes the automotive sector to adapt and shift into the new era of business through digital technology.
Automotive Giant AC Motors, the automotive and motorcycle arm of AC Industrials, the industrial technology unit of Ayala Corporation, understand the delicate balance between maintaining sustainable business operations and providing quality products and aftersales services—all while assuring customer and personnel safety. Thus, the birth of the Master Mechanics was launched.
This new online consultation platform allows customers to be assisted by a pool of around 40 veteran aftersales managers and advisors who provide a customer-centric, one-stop aftersales consultation service appropriate to the current situation.
Available through 3 online facets including e-mail, Facebook and mobile SMS, this pool of managers and advisors are the best from the six AC Motors’ brands (Honda, Isuzu, Volkswagen, KTM, Kia and Maxus) with decades of experience that would answer customers’ concerns and queries 7 days a week, from 7 a.m. to 7 p.m.
The Master Mechanics helpdesk online services cover the following general concerns from vehicle care (battery maintenance, proper vehicle storage, among others); do-it-yourself maintenance advisory; basic warranty policies; inquiries on car and motorcycle features; dealer information and services; accessories; product and brand-specific questions; and, guided basic checks.
Apart from preventing unnecessary trips to the dealerships of the six brands, the Master Mechanics platform also makes possible for customers who need to make the actual trips to the dealerships to make their face-to-face transactions faster and more efficient, as the Master Mechanics service would have arranged all the needed processes for the customer’s visit beforehand. The Master Mechanics advisors can also help facilitate between customers and emergency responders, such as towing services and hospitals, in the event of road accidents or vehicle breakdowns.
Best of all, the Master Mechanics service is the motorists’ best tool to achieve a confident, worry-free driving, knowing that expert assistance is readily available at the palm of their hands.
The Master Mechanics online program is AC Motors’ response to keep in step with extraordinary times, and highlights its priority to protect the health and safety of its valued customers while at the same time keeping true to its commitment to provide quality products and aftersales services.
Kudos to AC Motors!